Spectrum Warranties

HOW DOES IT WORK?

Spectrum Warranties offers coverage on a wide variety of goods and services. We provide our affiliates with replacement warranty coverage plans that fit their products and their price points.

High-end electronics: Smartphones, laptops, TVs, tablets, appliances, headphones, cameras, gaming consoles, and drones.

Larger or expensive items: Furniture, fitness machines, power tools, jewelry, vacuums, and home and mobile audio equipment.

Smaller miscellaneous items: Sunglasses, watches, power banks, kitchen supplies.

Unless the item is food, clothing, or PPE, chances are it will fall under one of our coverage plans no matter the price. We will work with you to determine the best coverage plans for your customers, and sell and facilitate claims on your behalf – stress free!

For the customer, we guarantee that you will receive the best no-haggle customer service should one of your purchases not live up to expectations!

REGISTER YOUR WARRANTY

In order for us to identify your warranty should you have to file a claim, we ask that you register the warranty that you purchased through one of our retail or internet affiliates.

You will need to provide proof of purchase by submitting your warranty number included in your post-purchase email from Spectrum Warranties.

While warranties can be registered at any point during the warranty's coverage period, we recommend doing so within 30 days while your purchase is front of mind.

FILE A CLAIM

To file a claim on an existing warranty, please fill out our Claim Submission form.

You will be able to search for your warranty using your warranty number or through successful completion of a lookup questionnaire.

ABOUT OUR TEAM

The Spectrum team has been together for over 15 years. We started working after founding a successful e-commerce company that earned nationwide recognition, including achieving the rank of a top 1000 North American retailer. We've been on the Inc. 5000 list of fastest growing privately held companies for three straight years; and earned #36 on Crain’s Business Fast Fifty companies as one of the fastest growing companies, public or private.

Spectrum developed the technology for this e-commerce company to provide a seamless means to offer replacement warranties and facilitate claims. Customer service is paramount, and having a company that helps keep customers happy has proved to be an invaluable ally.

FREQUENTLY ASKED QUESTIONS

Why does my warranty plan read "under $250"?
Some warranties carry a dollar value on them. This means that your product's purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It's simply a classification based on the price of purchase of the product under warranty.

Where do I buy a Spectrum warranty?
Spectrum warranties can be purchased along with your product at participating retail and internet affiliates.

What kind of warranties does Spectrum sell?
Spectrum Warranties offers replacement warranties. This is generally a guarantee that allows you to purchase a product free from defects for up to a designated duration of time. Your warranty will activate 31 days after the item's purchase date. This warranty virtually guarantees that if your newly purchased product fails, you will be protected from the high costs of replacement.

What do I do if I need help with my warranty?
If for any reason you need help with our service or our warranties, contact us and we will be more than happy to help you resolve your issue.

Do I need to register my warranty?
Yes, we recommend registering your plan within 30 days of purchase. To register your plan, visit our warranty registration page and follow the simple registration form.

Do I need to provide proof of purchase?
Yes, in order to file a claim, we require that a copy of your item's original invoice/receipt of sale (showing the date and value) be on file with us. This is done when you register your warranty.

Can I transfer my warranty to another person?
Yes, all plans are transferable. Please email sw.cs@spectrumwarranties.com or call 708-840-7002 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers.

Can I renew my Spectrum warranty?
If the retail or internet affiliate allows for it, you may purchase an additional Spectrum warranty through the affiliate, provided they are still a client of Spectrum Warranties.

Are there any hidden costs?
No, all authorized claims will cover 100% of your defective or faulty item.

When does my coverage start?
Your coverage begins 31 days after purchase and lasts for the duration of the warranty from this date forward. (Example: A 1-year warranty purchased on January 1, 2021 would activate on February 1, 2021 and expire on February 1, 2022.)

What does my plan cover?
With regards to replacement plans, your entire product is covered. While the item may no longer be available for replacement from the retail or internet affiliate from which you purchased the item, we are committed to making sure you are reimbursed stress free. Claims resulting from misuse, abuse, or negligence are not covered.

How do I file a claim?
Fill out the claim submission form or call 708-840-7002 to speak to a customer service representative.

Do I need to ship my defective item back to have my claim approved?
Depending on the price of the item or the type of item purchased, we may require you to ship the item to us to verify that the defects are not a result of misuse, abuse, or negligence. But don't worry, we will provide a prepaid shipping label or box to have your item shipped to our returns center.

What happens to my item after my claim is approved?
Because we cover 100% of the cost of replacement, you do not get the defective item back after it's sent to our returns center. If the product is still sold by the affiliate from which you made the original purchase, you can place an order for a new one directly through that affiliate. If not, you will be fully reimbursed for the original purchase price of your item.

PRIVACY POLICY

Effective November 1, 2020

Spectrum Warranties ("we" or "our") is committed to advising you of the right to your privacy, and strives to provide a safe and secure user experience. This Privacy Policy explains how we collect, store and use personal information provided by you on the SpectrumWarranties.com website and associated services ("Services".) By accessing and using our website or the Services, you explicitly accept, without limitation or qualification, the collection, use and transfer of the personal information provided by you in the manner described in this Privacy Policy. Please read this Policy carefully, as it affects your rights and liabilities under the law. If you disagree with the way we collect and process personal information, please do not use this website.

1. Information We Collect.

We collect general types of information about you when you visit and use our website; examples include personal information, demographic information, behavioral information, and indirect information. Sometimes we collect combinations of these types of information.

a) Personally Identifiable Information or "PII" is information that can be used to identify you or any other individual to whom the information may relate. PII is only collected when you contact us. PII may include your name, address, telephone number(s), and email address. We only collect PII during the course of your communicating with us about the use or prospective use of the Services.

b) Demographic information is information that may or may not be unique to you in the sense that it refers to selected population characteristics. Such information may include, but is not limited to, zip code, telephone number(s) (including mobile phone number(s) and carriers), birth date, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests. This may be collected by us at any time during your use of the website or the Services, but if associated with your name or other unique identifiers it will always be treated as PII.

c) Behavioral information is information pertaining to how you use our website, the areas of our website that you visit, what services you access, and information about your computer hardware and software, including your IP address, geographic location, browser preference, operating system type, domain names, times that you access the internet, and other websites you have visited. Your computer or smartphone, or software you run on them, may provide us with such information automatically unless you opt out of providing it: please refer to your computer or smartphone's help features for more information.

d) Web technology information is information we automatically collect from you when you visit our website. This includes information collected from the use of cookies, Web beacons or JavaScript.

No personally identifiable information gathered will be sold or rented to third parties.

2. No Information Collected from Children.

We will never knowingly collect any Personal Information from children under the age of 13. While it is not technically possible to prevent any given user of whatever age from viewing a public website, we do not solicit business from, nor accept offers to transact business with, minors. Only those 18 years of age or older are allowed to use the Services. If we obtain actual knowledge that we have collected Personal Information about a child under the age of 13, that information will be immediately deleted from its database. Because we do not collect such information, we have no such information to use or to disclose to third parties.

3. How We Use Information Collected.

We use the information we collect to resolve any questions or issues you bring to our attention; analyze the effectiveness of our website and marketing; or to carry out various business functions. Examples of how that information is used include:

a) Internal Operations. We also use the information we gather to improve the effectiveness of our website, advertising on our website, customer service and marketing efforts or conduct research and analysis of our marketing and advertisements or to perform other business activities as needed.

b) Legal Compliance. We use the information we gather to detect and prevent fraudulent transactions and monitor against theft. In addition we use such information to protect the security and integrity of our website and our business.

4. Information We Share With Others.

We disclose your information to third parties throughout the world, or combined personal, demographic, behavioral or indirect information, in the following ways:

a) Website Functionality. We share your information with companies and individuals we employ to perform technical functions on our behalf. Examples include third parties who host our website, analyze our data, provide marketing assistance, process credit card payments, and provide customer service.

b) Legal Process. We disclose your information if legally required to do so, or at our discretion, pursuant to a request from a governmental entity, or if we believe in good faith that such action is necessary to: i) conform to legal requirements or comply with legal process; ii) protect our rights or property, or our affiliated companies; iii) prevent a crime or protect national security; or iv) protect the personal safety of users or the public.

c) Acquisition or Merger. We may disclose and transfer your information to a third party who acquires any or all of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver or administrative receiver may sell, license or otherwise dispose of, such information in a transaction approved by the court.

5. Collection and Use of Technology Information.

a) Cookies.

We and our service providers use "cookies" to collect and analyze information about your browsing on our website. The data stored in our cookies allows us to understand how you found our website and what pages you click on during your visit. We use cookies to improve our marketing and website and your experience on our website. A cookie is a small data file stored by your web browser on your computer. When you click on our website, our cookies allow our services providers to recognize you by an identification number in the cookie. You may accept or reject cookies through your web browser settings. However, rejecting cookies may disable certain features of our website or the Services.

b) Web Beacons.

A "web beacon" (often referred to as a pixel tag or a clear gif) is a tiny graphic image placed on website pages and in emails, advertising and other marketing communications that allows us or our vendors to determine whether you have performed specific actions. When you access a page, open an email messages, or click on advertising, the web beacon generates a notice of that action to us, or our vendor. We use that information to analyze our marketing efforts and our website effectiveness.

c) Third-Party Analytics.

We may use third-party analytics on our website. In doing so, a third party collects and analyzes information about how people use our website, including information about browsing and buying activities. To perform some of these services, they may collect and use information from ours and third party cookies.

d) Do not Track Signals.

At this time, we do not respond to browser "do not track" signals.

6. Security of Your Information.

We endeavor to safeguard and protect your information. When you submit personal information to us, it is protected both online and offline. We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. The servers in which we store your information are kept in a secure physical environment. The servers have industry standard firewalls. Access to such servers is password protected and access by our employees is limited. Currently, we use Secure Socket Layer software ("SSL") to protect data and to secure any transactions. Although we take commercially reasonable technological precautions to protect your personal information, no information transmission over the Internet can be guaranteed to be 100% secure; therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk. However, access to your information is strictly limited and not accessible to the public.

7. Changes to Privacy Policy.

We reserve the right to make material changes to the substance of this Privacy Policy. We will post those changes through a reasonable notice on the website, so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.

8. Your California Rights.

Under California law, a California resident with whom we have an established relationship has the right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions.

9. Hyperlinks.

Our website may contain hypertext links to the website of third parties. We are not responsible for the privacy practices or the content of such other website. Such links are provided for your convenience and reference only. Each such website has its own policies and terms which govern the collection and use of your information when you reach their website. Please review those terms and conditions as they are different from ours. The inclusion of a link to a website does not imply any endorsement of the services or the website, its contents, or its sponsoring organization.

10. Unsubscribe/Opt Out Provisions.

Spectrum Warranties does not send marketing-related solicitations via e-mail to website users. E-mail is only used as a method of Spectrum Warranties communicating to website users.

Mailing Address:
Spectrum Warranties
7851 185th Street
Suite 106
Tinley Park, IL 60477
708-840-7002

SPECTRUM WARRANTIES TERMS OF SERVICE

Effective November 1, 2020

This website is operated by Spectrum Warranties. Throughout the site, the terms "we", "us" and "our" refer to Spectrum Warranties. Spectrum Warranties offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our warranties are offered on websites owned, operated, and hosted by partner vendors. They host their own proprietary online e-commerce platforms that allow us to sell our products and services to you.

SECTION I

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION II

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION III

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION IV

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION V

SERVICES

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION VI

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to make a change to or cancel any warranty, and in doing so we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, phone number, and service address, so that we can complete your transactions and contact you as needed.

SECTION VII

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

For more detail, please review our Returns Policy.You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION VIII

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION IX

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION X

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION XI

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION XII

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION XIII

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Spectrum Warranties, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION XIV

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Spectrum Warranties and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION XV

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION XVI

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION XVII

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION XVIII

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7851 W. 185th St., Tinley Park, IL, 60477, United States.

SECTION XIX

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION XX

CONTACT INFORMATION

If you have any questions about these Terms, please contact us by email at sw.cs@spectrumwarranties.com or at the address below:

Spectrum Warranties
7851 185th Street
Suite 106
Tinley Park, IL. 60477
708-840-7002

CONTACT US

Do you have a question about a claim? Or are you a prospective affiliate wanting to learn more about how we can enrich your business? Drop us a line, and a Spectrum Warranties representative will reach out to you!

Please complete the security validation below

Spectrum Warranties
7851 185th Street
Suite 106
Tinley Park, IL 60477
708-840-7002